Wappbiz

Wappbiz connects WooCommerce to the Wappbiz messaging service so your customers get WhatsApp notifications about their orders. A free or paid Wappbiz account and an API key are required.

Key features

• Order confirmation messages when an order is placed.
• Order status update messages (processing, completed, on-hold, failed, cancelled and more).
• Shipment tracking number and tracking link included in notifications (works with WooCommerce Shipment Tracking and Advanced Shipment Tracking).
• Cart notifications for logged-in customers, including the billing details a customer enters at checkout.
• Optional vendor notifications for WCFM Marketplace multi-vendor stores.
• Choose exactly which events are sent (Order Creation, Order Status Updates, Cart Updates).
• Compact, paginated API Logs screen (times shown in IST) so you can see what was sent and what the service replied.
• Requests are sent in the background with automatic retries, so a slow response from the service never slows down your checkout.
• Works with WooCommerce High-Performance Order Storage (HPOS), classic checkout and the block checkout.

External Services

This plugin connects to the Wappbiz service (https://api.wapp.biz/) to send order, cart and status data so that WhatsApp notifications can be delivered to your customers (and, optionally, your vendors). Nothing is sent until you enter an API key.

Data sent

• Customer name, email address, phone number and billing address.
• Order number, status, totals and the products ordered.
• Payment method, payment status (paid, unpaid, failed or refunded), transaction ID and the date paid.
• Cart contents (product, quantity, price) together with the customer’s details.
• An abandoned-cart event: the customer’s phone number and name, plus a summary of the cart (item names, total quantity, total amount, currency, and links to the cart and checkout or payment pages).
• Shipment tracking number and tracking link, when added to an order.
• For multi-vendor stores with vendor notifications enabled: the vendor’s store name, name and phone number, and the products sold.

When data is sent

• When an order is placed and when its status changes.
• When a shipment tracking number is added or changed.
• When a cart is abandoned: after the configured period of inactivity (10 minutes by default), if the customer has not ordered, one abandoned-cart event with the cart summary is sent. Nothing is sent when the customer orders first.
• When a customer who typed billing details at checkout (guests included, with a valid phone number) abandons the checkout, as described above.

The API key is sent with each request so the service can identify your account.

Service provider: Wappbiz
Terms of service: https://www.wappbiz.com/terms-conditions/
Privacy policy: https://www.wappbiz.com/privacy-policy/

You should mention this in your store’s privacy policy. The plugin adds suggested wording under Settings > Privacy > Policy Guide.