TopSMS

TopSMS is a powerful WooCommerce plugin developed by EUX Digital Agency that revolutionizes how you communicate with your customers through SMS.

Source Code

The complete source code for this plugin is available on our Github repository.

Key Features

1. Automated SMS System Based on Order Status
* Send instant SMS notifications when order status changes (processing, completed, shipped, etc.).
* Fully customizable message templates for each order status.
* Personalize messages with dynamic variables (customer name, customer last name, order ID).
* Schedule delayed notifications for specific order statuses.
* Supports multiple languages for global-ready WooCommerce stores (SMS sending remains AU-only).

2. Comprehensive SMS Analytics
* Track delivery rates and read receipts for all sent messages.
* Monitor SMS credit usage with detailed reports.
* Visual dashboard with key performance metrics and trends.

3. In-Store SMS Credit Recharging
* Purchase SMS credits directly through your WooCommerce store.
* Multiple credit packages to suit businesses of all sizes.
* Automatic low-credit alerts and recharge reminders.
* Special discount offers for bulk credit purchases.

4. Bulk SMS Campaigns
* Send or schedule bulk SMS campaigns to your selected contact lists or saved segments.
* Create and manage campaigns directly from the Campaigns page.
* Save campaigns as drafts to edit or send later.
* View all sent, scheduled, cancelled, and draft campaigns with filtering by status.
* Cancel scheduled campaigns anytime through the campaign management table.

5. Contacts and Segmentation
* View all WooCommerce customers in the Contacts page.
* Filter contacts by state, city, postcode, total number of orders, total amount spent, and SMS subscription status.
* Save filters as segments that can be reused for future SMS campaigns.

6. Australia Post Shipping SMS
Works with Australia Post WooCommerce Extension PRO (Labels Pro). When you create shipments, print labels, book MyPost Business pickups, or receive tracking updates in WooCommerce, TopSMS can send an SMS automatically — so customers stay informed from label to delivery without leaving your store.
* Send SMS when an Australia Post shipment is created and a tracking number is issued.
* Notify customers when a shipping label or return label is generated.
* Alert customers if an Australia Post shipment is removed or cancelled from an order.
* Notify staff or customers when a MyPost Business pickup is booked (pickup date, reference, and quantity).
* Send live tracking updates when Australia Post reports a new status (in transit, out for delivery, delivered, delayed).
* Personalise messages with Australia Post fields: tracking number, tracking URL on auspost.com.au, shipping service, shipping date, label URL, return label URL, shipment ID, and pickup details.
* Customer SMS still requires checkout consent. These automations appear when Labels Pro is active.

Benefits for Store Owners

• Reduce customer support inquiries with proactive order and Australia Post tracking updates.
• Increase customer satisfaction through timely communication.
• Lower cart abandonment rates with strategic SMS campaigns.
• Build customer loyalty through consistent engagement.
• Save time with automated workflows and notifications.

Technical Features

• Built exclusively for Australian businesses.
• ACMA-compliant sender IDs and privacy protocols.
• GDPR-compliant with explicit consent management.
• Lightweight design with minimal impact on site performance.
• Built using modern React and REST API architecture for smooth user experience.
• Asynchronous processing for sending and managing large campaigns.
• Contacts database synchronization with WooCommerce customer records.

Regulatory Compliance

TopSMS is fully compliant with Australian Communications and Media Authority (ACMA) requirements for SMS usage.
– Sender ID Validation: Businesses must use a registered, non-misleading sender ID matching their trading name.
– Verification Required: TopSMS enforces sender ID registration before sending messages.
– No International Use: Only Australian numbers are supported to align with local laws.
Learn more:
– ACMA SMS Spam Rules
– ACMA Scam SMS Guidelines

External services

This plugin connects to the TopSMS API (provided by EUX Digital Agency) to send SMS messages and retrieve analytics data.

What the service is and what it is used for:
– TopSMS API is used to send SMS messages to customers when order statuses change, track message delivery, recharge credit balances, and provide analytics to the store owner.

What data is sent and when:
– When an SMS is triggered (e.g., from an order update), the following data is sent to the TopSMS API: customer’s mobile number, order ID, order status, and the customized SMS message content.
– Store and site identifiers may also be sent for authentication and analytics purposes.
– When viewing analytics or credit balances, the plugin may request delivery status updates, read receipts, and account credit levels.

Who provides the service:
– EUX Digital Agency (Australia), the developer and maintainer of the TopSMS API.

Links:
– TopSMS Terms of Service
– TopSMS Privacy Policy

Geographic Limitation:
– TopSMS is an Australia-only service and is not intended for international use.