Techvea Support Bot – AI Chatbot

Techvea Support Bot connects your WordPress or WooCommerce site to your Techvea account. Import your site, set the tone and suggested questions in your Techvea dashboard, and this plugin embeds the chat on your pages.

When connected to WooCommerce on a plan that includes it, the Support Bot can answer real questions using your store’s live data — order status by order number, and current stock/price — instead of guessing from a static FAQ. Order lookups only return details after the order number is confirmed against the account’s billing email, so a visitor can’t view someone else’s order details.

Free to start

Techvea Support Bot works with a free Techvea account at no cost (one bot, 10 conversations a month, no credit card). Paid plans raise those limits and add live WooCommerce order and stock lookup, a custom launcher icon and themes, and hiding the “Powered by” line. Every limit is enforced in your Techvea account, not by this plugin: there is nothing in this plugin’s code that is disabled or restricted.

What this plugin adds to WordPress

• A one-screen setup with a step-by-step “get live” guide and a Test connection button that tells you if your Widget ID works.
• Recognise logged-in customers (optional, off by default): greets them properly and saves their name and email with the conversation.
• Tell the bot which product a visitor is viewing (optional, WooCommerce): so “is this in stock?” gets a direct answer. Carts are never shared.
• Hide the bot on chosen pages such as checkout or your account area.
• A [techvea_chat_button] shortcode for a “Chat with us” button anywhere on your site.

Why bring your own AI key?

Techvea never marks up your AI usage. You connect your own Gemini, OpenAI, or Anthropic key and pay that provider directly, at their rates. Techvea’s fee (free tier or paid plan) never changes based on how much the bot is used: no per-conversation markup, no surprise usage bill during a sales spike.

External services

This plugin is an interface to the Techvea platform, a third-party service (free and paid tiers). It does not work without a Techvea account. Saving a Widget ID enables the requests below; nothing is sent before that. The requests are made from the visitor’s browser, not your server.

Techvea (techvea.com) — hosts the chatbot widget, its settings and the conversation inbox.

• Loads the widget script from https://techvea.com/widget.js (or the API base URL you set in Settings) and fetches the bot’s branding and configuration from https://techvea.com/api/config/{widget_id}. Sent on every page view where the widget is shown: the Widget ID and the visitor’s IP address and browser details (standard in any web request).
• When a visitor chats, the messages and any contact details they type are sent to Techvea, which stores the conversation in your Techvea account.
• Terms of Service · Privacy Policy

Your chosen AI provider — Techvea forwards the visitor’s chat messages and relevant excerpts of your site content to the provider whose API key you saved in your Techvea dashboard, to generate the answer. Only the provider you choose is used.

• Google Gemini: Terms · Privacy Policy
• OpenAI: Terms of Use · Privacy Policy
• Anthropic: Commercial Terms · Privacy Policy

Visitor details you choose to share (optional, off by default) — if you switch on “Recognise logged-in customers”, the name, email and user ID of a logged-in visitor are passed by their browser to the Techvea chat so it can save them with that visitor’s conversation. If you switch on “Tell the bot which product a visitor is viewing”, the product name, price and stock status of the product page are passed in the same way. Mention this in your privacy policy.

Your own WooCommerce store (optional) — if you connect WooCommerce on a plan that includes it, Techvea calls your store’s WooCommerce REST API when a visitor asks about an order or stock. Order details are only returned after the order number matches the billing email.