Scrapia Webchat Widget

Scrapia Webchat Widget connects your WordPress site to your Scrapia assistant. The widget appears as a floating button. Colors, avatar, welcome message, and starter buttons are configured in the Scrapia dashboard, not in WordPress.

Features:

• Setup with a single field: the widget ID.
• The ID is checked when you save: you are told if the widget does not exist or is inactive.
• Place the widget at the bottom right (default) or bottom left of the screen.
• Hide the chat from site administrators.
• Exclude specific paths (for example checkout).
• Compatible with the most common caching plugins.

You need a Scrapia account with a Webchat widget configured.

External services

This plugin relies on an external service: the Scrapia API (https://api.scrapia.ai). The widget does not work without it.

What is sent, and when:

• When you save the settings in the WordPress dashboard, the plugin calls GET /api/v1/webchat/demo/{widget_id} to confirm that the widget exists. Only the widget ID is sent.
• On the front end, the plugin loads embed.js from the API. That script runs in the visitor’s browser and, when the visitor sends a message, sends the message text, an anonymous visitor identifier, and the widget ID to the API. It also loads the history of that conversation.
• The script stores an anonymous visitor identifier in the browser’s localStorage, so the conversation continues across pages.
• The plugin does not send WordPress account data or the content of the site.

Terms of service: https://scrapia.ai/cl/terminos/
Privacy policy: https://scrapia.ai/cl/politica/

If your site requires consent before cookies or local storage, keep the widget hidden until the visitor accepts by using the scrapia_chat_should_render filter.