OneTrace for WooCommerce

OneTrace.pro is a customer data platform: it builds customer profiles from your store’s events, segments them and sends emails, SMS, messenger and push messages with journeys and campaigns.

This plugin connects your WooCommerce store:

• Orders and their statuses from the server, through a queue with retries — not lost to ad blockers, and the store never waits for the platform.
• Shipments with the carrier, tracking number and link from WooCommerce Shipment Tracking, Advanced Shipment Tracking and TrackShip, and delivered orders — for “where is my order?” in the online chat and shipping journeys.
• Customers and newsletter consents from registration, the account page and the checkout (classic and block).
• Cart events for abandoned cart journeys; wishlist events from YITH WooCommerce Wishlist and TI WooCommerce Wishlist.
• The website tracker with product views; waits for the statistics consent with the WP Consent API.
• The product catalog for recommendations and emails, with the stock of products that track it — for “back in stock” and “low stock” journeys.
• The “Notify when available” form of OneTrace on the page of a product that is out of stock.
• “Ask AI about this product” on the product page: OneTrace answers shoppers’ questions from the product description and the store’s knowledge base, or hands them to the online chat.
• Recommendation widgets and Web Push.
• Product search: the store search results and suggestions while typing come from OneTrace — word forms, typos, the wrong keyboard layout and the visitor’s interests; the usual search on any error.
• The OneTrace search widget on the search page of your theme: facets, sorting, infinite scroll and an “Add to cart” button, with a search layer under the search fields.
• Catalog languages from TranslatePress, WPML and Polylang: recommendations, search and emails in the visitor’s language.
• Loyalty program: signed-in customers pay with bonus points in the cart and at checkout and see their points in My account; referral links and the friend’s code on registration.
• Newsletters in My account: customers choose subscription topics by channel, how often marketing messages come, pause them or unsubscribe from everything — the OneTrace preference center inside the store.
• Promo codes: unique codes of OneTrace pools become WooCommerce coupons of a template coupon.
• Store emails: the emails of WooCommerce, WordPress and other plugins can go out through the email integration of the OneTrace project, with delivery statuses in the customer profile; order emails — from OneTrace templates in the customer’s language, including shipped and delivered emails WooCommerce does not have. Emails to the shop owner and staff and whatever OneTrace does not accept, the store sends itself.

HPOS and the Cart and Checkout blocks are supported.

External service

The plugin sends data to the OneTrace.pro platform at the address you enter in the settings (your own brand domain or cdp.onetrace.pro): customer data (email, phone, name, city, country, language), consents, orders with their shipments (carrier, tracking number and link), cart and wishlist events and the product catalog with stock and descriptions from the server; with the loyalty program — the customer id and the cart amount to show and hold bonus points, the friend’s referral code on registration; with promo codes the plugin reads the codes of the bound pools; when store emails are turned on in the OneTrace project, the emails the store sends (recipient, subject, content, attachments, the order data of order emails, the customer’s first name and language); page and product views from the visitor’s browser; with product search or the search widget, the search queries of visitors and their tracker id; with the “Ask AI about this product” widget turned on in OneTrace, the questions visitors ask about a product, from their browser; with the AI chat bot (store MCP) turned on, the platform calls the store for a customer confirmed in the chat — their orders, parcel tracking, stock and prices, delivery methods and the return policy, the actions you allowed — and the store emails confirmation codes to the customer. Terms of service: https://onetrace.pro/en/legal/terms, privacy policy: https://onetrace.pro/en/legal/privacy.