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Retention Core: Subscription Cancel Saver for WooCommerce

v1.0.7 · by matthew1287

Intercept subscription cancellations with a lightweight exit survey. Free collects reasons and tallies; Pro (separate package) adds save offers.

View on WordPress.orgHomepage

About this plugin

Retention Core asks subscribers why they are cancelling before WooCommerce Subscriptions completes the cancel on My Account View Subscription.

This WordPress.org package is the free experience:

  • Lightweight cancel survey (vanilla JS — no jQuery on the modal)
  • Editable survey title, intro, and button labels
  • Stable cancel reason IDs stored on the subscription + order note
  • Cancel reason visible on the subscription edit screen in wp-admin
  • Optional email to the site admin when a reason is submitted
  • Reason tallies, top-reason insight, and CSV export under WooCommerce Settings Retention Core
  • Editable cancel reasons
  • Assets load only on the View Subscription screen (no shop/checkout bloat)

Pro save flows (win-back offers, status banner, offer email) ship in a separate premium package via Freemius — they are not included in this free download.

Merchant help: user guide

Premium Features

A separate premium package (not in this WordPress.org ZIP) adds:

  • Per-reason save offers (Step 2 modal): recurring coupon, pause, or skip next order
  • Gates on each offer: minimum orders, minimum months, and stop after months
  • Apply recurring subscription coupons (recurring_percent / recurring_fee)
  • Pause next payment by N billing periods, or skip one billing interval (subscription stays active)
  • Save results on Reports, plus a Dashboard widget for revenue recovered
  • Status banner on View Subscription while the offer is active
  • Customer email when an offer is accepted
  • Marketing Win-back offers CPT

Upgrade: msdk.com.au/retention-core

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