KolossusAI Chat

KolossusAI Chat connects your WordPress site to your AI agent built in KolossusAI. Visitors can ask questions and get answers from your assistant without leaving the page.

• A chat bubble on every page, or only where you add the KolossusAI Chat button block or the [kolossus_chat] shortcode.
• Bubble, sidebar or bottom-bar layout, set in your KolossusAI dashboard.
• Choose light, dark or automatic theme, the accent colour and the layout from WordPress.
• Place the chat bubble anywhere: pick the bottom-right or bottom-left corner and set the X and Y distance in pixels. Small, medium or large size.
• Choose what happens on page load: remember each visitor’s last state, always open, or start minimized.
• Optional: logged-in WordPress users chat under their own name, with their history kept (needs the widget secret, which stays on your server).

For WooCommerce stores (the options appear in the settings when WooCommerce is active, and are off until you turn them on):

• An “Ask about this product” button on every product page, below Add to cart or below the product summary. Shown also for out-of-stock products, and the text is yours to change.
• Hide the chat bubble on the Cart, Checkout and Order received pages, so shoppers stay focused while they pay. Works with the classic and the block-based Cart and Checkout.
• Logged-in customers chat under their own name and keep their history (with the widget secret).
• Compatible with High-Performance Order Storage (HPOS) and the Cart and Checkout blocks. The plugin never reads or changes your orders, products or customers.

You need a KolossusAI account and a widget created for your agent in the KolossusAI dashboard, or you can use the free FAQ assistant.

No account? Use the free FAQ assistant. Tick “Use free FAQ assistant (no Kolossus account needed)” in the settings and save. The chat then answers visitors’ questions from your website’s own public pages (products, policies, contact details and so on), with a limited number of messages per visitor.

Don’t have an agent yet? Contact the KolossusAI team at kolossus.ai. They will set up a personalised agent for your business and give you the widget token to use with this plugin.

External services

This plugin connects to the KolossusAI service to show the chat and answer questions. Without it the plugin does nothing.

• What is loaded: the chat script (widget.js) from the KolossusAI server set as the Host URL in Settings → KolossusAI Chat (https://engine.kolossus.ai unless you change it). Nothing loads until you save a widget token or choose the free FAQ assistant. It then loads on every front-end page when the site-wide bubble is on (except store pages you chose to hide it on), otherwise only on pages that show a chat button: the block, the [kolossus_chat] shortcode or the WooCommerce product button.
• What is sent, and when: when the page loads, the visitor’s browser sends your widget token to load the chat settings. When the visitor chats, it sends their messages, any files they attach, their IP address and approximate location (city and country) to the KolossusAI server so the assistant can reply.
• Free FAQ assistant only: with each message the browser also sends the address of the page the visitor is on (without its query string), and the KolossusAI server reads your site’s public pages (that page, your sitemap and a few matching pages) to answer. That page text is sent, with the visitor’s question, to the AI model that writes the answer, and may be kept with that chat and in a short-term cache (up to an hour).
• Service provider: KolossusAI. Terms of service: https://kolossusai.in/terms/. Privacy policy: https://kolossusai.in/privacy/.