ILACHAT – AI Chatbot & Live Chat

ILACHAT connects your WordPress website and WooCommerce store to an AI customer support agent and live chat platform. Its dedicated AI chatbot uses your business knowledge base and instructions to generate relevant, context-aware answers. Answer questions based on your website content, guide shoppers to relevant products, retrieve current WooCommerce order details, and collect customer inquiries around the clock.

Keep the chatbot’s knowledge base up to date with automatic background synchronization of selected website content and products. When human support is needed, your team can take over with the conversation history and return the conversation to the chatbot when appropriate.

Manage conversations from your website, Telegram, Bale and Goftino in one ILACHAT panel. You can also connect your own applications through the API. ILACHAT supports Persian and other languages, making it suitable for Iranian businesses as well as multilingual websites.

The plugin connects your site to the ILACHAT cloud service; an ILACHAT account is required. Chatbot behavior, team conversations, messaging channels and smart forms are managed in ILACHAT. WordPress settings control website integration, data synchronization and widget display. See the pricing page for service plans and usage limits.

Benefits of ILACHAT

• Reduce repetitive support work: answer common questions using your website content and business instructions, including outside your team’s working hours.
• Help shoppers choose products: provide sales guidance and recommendations based on your synchronized WooCommerce catalog.
• Answer order-status questions: retrieve current WooCommerce order details when order tracking is enabled, with configurable customer verification and data-sharing controls.
• Keep human support connected: let operators take over with the conversation history available in the same panel.
• Collect information for follow-up: capture contact details through the chat widget and structured inquiries through smart forms.
• Keep information under your control: choose which website content, product data and order details are shared with ILACHAT.

AI Chatbot and Live Chat

• AI customer support agent delivering 24/7 automated assistance using your business content and instructions.
• Live chat for human operators to respond to website visitors from the ILACHAT panel.
• Train and customize your dedicated chatbot in ILACHAT using your website content, links, files and business instructions.
• Multilingual conversations, including Persian, with replies in your preferred business language.
• Customizable widget design, including colors and styles to match your branding.
• Lead capture: collect names, email addresses and phone numbers directly through the widget.
• Rich media messaging: send and receive images, files, voice notes and emojis through the widget.
• Interaction analytics to help you review conversations and improve support.

WordPress Content Synchronization

• Automatically synchronize selected posts, pages, custom post types and taxonomies with the ILACHAT knowledge base in the background.
• Choose which content types and fields are shared.
• Run bulk synchronization, overwrite previously synchronized items or delete synchronized data from ILACHAT by content type, while keeping your original site content.
• Manage background operations with progress tracking, operation history, and controls to pause, resume or cancel.
• Use WP-CLI commands for synchronization and operation management.

WooCommerce Integration

• Product recommendations: automatically synchronize WooCommerce products, variations and product categories with ILACHAT for sales guidance and relevant product recommendations. Control out-of-stock product synchronization and product priority.
• Current order details: enable order tracking so the chatbot can retrieve WooCommerce order data when a customer asks. Configure verification using email, phone, or both, and control which information is shared.
• Shipment tracking: provide postal or courier tracking codes and help customers track their shipments using the shipping information available for their orders.
• Shipping plugin compatibility: works with Amadast, Postex, COD24, Tapin, Torob, DigiExpress (Buy with Digikala), and SnappBox for shipment tracking information.
• Order-specific guidance: add special chatbot notes to individual orders to help answer order-tracking questions.
• Order-sharing controls: describe order statuses for clearer replies and select which billing, shipping and purchase details can be shared.
• Compatible with WooCommerce High-Performance Order Storage (HPOS).

Product and content updates are synchronized in the background. Order tracking retrieves current order data from your store when requested; shipment tracking depends on the installed shipping integration and the tracking information available in WooCommerce.

Team Inbox, Messaging Channels and Smart Forms

• Bring conversations from your website widget, Telegram, Bale, Goftino and API integrations together in one ILACHAT panel.
• Combine AI answers with human support. Operators can take over with the conversation history and return a conversation to the chatbot when appropriate.
• Manage team conversations with multiple operators, saved replies and conversation folders.
• Build smart forms in ILACHAT to collect structured information during conversations, with webhooks for advanced integrations.
• Connect chatbots to your own applications and other services through the API.

Messaging channels, smart forms and API integrations are configured in ILACHAT. Custom workflows may require technical implementation.

Widget Display and Elementor

• Automatically add the chat widget to your website without coding.
• Choose Default, Fast Load or Optimized widget loading.
• Control widget visibility based on website URL paths and optionally hide it from visitors who are not logged in.
• Embed the chat widget or an inline conversation using the included Elementor widgets.

Getting Started and Support

Connect your ILACHAT account, choose the content you want to synchronize, configure your chatbot, and enable the widget. Enable WooCommerce product synchronization and order tracking if your store needs them.

Need help with setup, settings or troubleshooting? Ask the built-in AI support assistant on the plugin’s settings page for guidance.

Create your ILACHAT account | View plans and usage limits

For setup instructions and advanced integrations, see the technical documentation and the WordPress customization and integration reference.

Need custom integrations or help adapting ILACHAT to your business? Contact the ILACHAT team for guidance and implementation support.

External services

This plugin relies on the ILACHAT cloud service (main site https://ila.chat and API at https://app.ila.chat) to operate the chatbot, live chat, and data syncing. Service terms: https://ila.chat/terms-of-use/. Privacy policy: https://ila.chat/privacy-policy/.

All website content synchronization is optional, including posts, pages, custom post types, taxonomies, and WooCommerce products. You control which content types and fields are shared with ILACHAT and can disable individual synchronization features or turn off synchronization entirely. Product synchronization, order tracking, and lead sharing can also be disabled independently. However, the chatbot and live chat require a connection to the ILACHAT cloud service, where messages submitted through the chat widget are processed.

• Account connection and widget: When you connect the plugin, your site URL and the ILACHAT token are sent to validate the account. The chat widget script is loaded from https://widget.ila.chat, and chat messages plus any files or text entered in the widget are sent to ILACHAT to generate replies.
• Settings help assistant: The settings guide uses the ILACHAT service. Data is shared according to your settings.
• Content sync (optional): Only enabled content types and selected fields are sent. Depending on your choices, these can include the title, author display name, featured image URL, permalink, excerpt, categories/tags and cleaned body text of published posts, pages and custom post types. Taxonomy synchronization shares term names, descriptions, URLs and available images. Password-protected content is excluded. Deleting synchronized content queues its removal from your ILACHAT knowledge base.
• WooCommerce products (optional): If enabled, product data (name, short/long description, category names, attributes, price with currency, availability, image URLs, variations, and priority) is sent to ILACHAT to power product recommendations. Out-of-stock items are only synced if you enable that option.
• WooCommerce order tracking (optional): If enabled, the plugin shares a secret link with ILACHAT so it can call back to your site for order details when a user asks. Returned data can include order totals/status, billing/shipping contact details, available shipment tracking codes from supported shipping integrations, items, customer-visible notes and any special notes you add, limited by the settings you choose (you can require phone/email checks).
• Lead collection (optional): If enabled, the widget pre-fills the logged-in user’s name, email, and phone so they are sent to ILACHAT together with the conversation.
• Control and disconnection: You can disable all content synchronization, including posts, pages, custom post types, taxonomies and products, as well as order tracking and lead collection. You can also hide the widget entirely or disconnect the plugin. Disconnecting removes the stored token and stops account synchronization and the public website widget.

License

This plugin is licensed under the GNU General Public License v3.
For more details, visit https://www.gnu.org/licenses/gpl-3.0.html.