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DoKalam – Live Chat

v1.0.0 · by dokalam

Add live chat to WordPress with DoKalam. Connect an inbox, chat with website visitors, and manage support conversations from one dashboard.

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About this plugin

DoKalam is a live chat plugin for WordPress that adds a customer support chat widget to your website. Install the plugin, connect your DoKalam account, choose an inbox, and start receiving visitor messages. No theme edits or manual script installation are needed.

Reply to website visitors from the DoKalam shared inbox and organize support work with the tools available in your account. The WordPress plugin connects your website to DoKalam; inbox and widget features are managed in your DoKalam account. Learn more on the DoKalam WordPress live chat page or visit the DoKalam website.

Use DoKalam to:

  • Add a live chat widget to your WordPress website using a secure account connection or a public widget key.
  • Manage visitor conversations in a shared inbox, with conversation status, assignment, priority, and tags.
  • Organize support agents into teams and route conversations to a team or an individual agent.
  • Reply faster with saved canned responses and keep track of conversations in the inbox and archive.
  • Customize the chat widget, its appearance, availability, and offline message.
  • Offer visitors FAQs, pre-chat contact fields, file attachments, and voice messages in the chat widget.
  • Review support activity with reports for conversation volume, response and resolution times, team activity, and customer satisfaction ratings.
  • Receive browser push notifications for new conversations, where enabled.

Feature availability may depend on your DoKalam plan and inbox configuration. A DoKalam account and an inbox are required; start at the DoKalam website. See the WordPress live chat page, features, and plans, or get the DoKalam Android app.

External Services

This plugin connects to the DoKalam service to display the live chat widget and deliver visitor conversations to your DoKalam inbox.

When a widget key is saved, the plugin adds a script that visitors’ browsers load from https://loader.dokalam.com/widget.js. The widget then communicates with DoKalam when visitors use it. Visitor-submitted messages and contact details, plus technical request data needed to provide the service, may be processed by DoKalam. The information involved depends on your widget configuration and how visitors use the chat.

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