ContactIn – Contact Form, Lead Capture, CRM & Salesforce Integration

ContactIn is a WordPress contact form, lead capture and inbox CRM plugin that stores website enquiries in your database and helps you manage leads from capture to follow-up.

Build contact forms with Gutenberg, Elementor or shortcode, automatically capture contacts, organise submissions in a unified inbox, classify enquiry intent, track activity and connect website leads with Salesforce CRM.

Unlike a basic contact form that relies mainly on email notifications, ContactIn creates a searchable contact form database and contact history inside WordPress. Your team gets one workflow for capturing enquiries, managing contacts, following up leads and connecting customer information with CRM workflows.

Contact Form, Lead Capture & CRM in One Plugin

ContactIn brings together the tools businesses commonly need after someone submits a website enquiry:

• WordPress contact form builder
• Lead capture and contact management
• Contact form database storage
• Unified submission inbox
• WordPress CRM workflow
• Salesforce CRM integration
• Lead and enquiry classification
• Contact history and internal notes
• Analytics and reporting
• SMTP and email delivery monitoring
• Spam protection
• Reliable submission processing

Whether you need a WordPress contact form with database storage, a simple CRM workflow for website enquiries or Salesforce integration, ContactIn keeps the process connected from form submission to follow-up.

WordPress Contact Form with Database Storage

Create contact forms and keep every website enquiry organised inside WordPress.

ContactIn supports:

• Native Gutenberg block
• Elementor widget
• [contactin_form] shortcode
• Configurable form fields
• Form validation
• Responsive forms
• Multiple form profiles
• Consent fields
• Google reCAPTCHA protection

Instead of depending only on email notifications, ContactIn can store contact form submissions in your WordPress database.

This gives you a searchable record of website enquiries and reduces the risk of important leads becoming difficult to find in an email inbox.

WordPress Lead Capture & Contact Management

ContactIn turns contact form submissions into organised contact records.

When someone submits a form, ContactIn can automatically capture the contact and maintain information associated with their enquiries.

Contact management features include:

• Automatic contact capture
• Contact profile updates
• Phone number normalisation
• Duplicate detection
• Contact history
• Submission context
• Search and filtering
• Status management
• Internal notes
• CSV and JSON export

This creates a practical lead capture workflow for businesses that want to manage website contacts without manually transferring every enquiry into spreadsheets or separate systems.

WordPress CRM & Unified Inbox

ContactIn provides CRM-style contact and enquiry management directly inside WordPress.

The unified inbox brings contact form submissions into one searchable workspace where teams can review and manage incoming enquiries.

Inbox features include:

• Search and filtering
• Read and unread status
• Archive and spam status
• Bulk actions
• Internal notes
• Contact context
• Duplicate submission detection
• Submission history
• CSV and JSON exports

This makes ContactIn useful for businesses looking for a WordPress CRM workflow built around website enquiries and lead capture.

Learn more about connecting WordPress forms, leads and CRM workflows:

https://contactinbox.app/wordpress-crm-integration/

WordPress Salesforce Integration

Connect ContactIn with Salesforce CRM to move website enquiries from WordPress into your customer management workflow.

When Salesforce integration is configured, ContactIn can send mapped contact form data and related information to Salesforce. This reduces manual data entry and helps teams move website leads from initial enquiry into their existing CRM process.

Salesforce CRM integration includes:

• WordPress contact form to Salesforce workflows
• Configurable field mapping
• Contact synchronisation
• Case and task related workflows
• Sync status visibility
• Optional attachment synchronisation
• Queued processing and retry handling

Salesforce integration is optional and only operates when configured and enabled by the site administrator.

For detailed setup information, see:

https://contactinbox.app/wordpress-salesforce-integration/

Elementor & Gutenberg Contact Forms

ContactIn works with common WordPress page-building workflows.

Gutenberg

Use the native ContactIn Gutenberg block to add a contact form directly through the WordPress block editor.

Elementor

Use the ContactIn Elementor widget to place contact forms within Elementor pages.

Shortcode

ContactIn also provides the following shortcode:

[contactin_form]

This allows forms to be placed in pages, posts and other shortcode-compatible areas.

Lead & Enquiry Intent Classification

ContactIn helps teams understand why a visitor contacted the business.

Submissions can be classified using keyword-based intent rules such as:

• Sales
• Support
• Feedback
• Complaints
• Questions

Industry-specific profiles help adapt classification to different types of organisations.

Profiles can support businesses in areas such as:

• SaaS and software
• E-commerce
• Professional services
• Healthcare
• Education
• Hospitality
• Banking and financial services
• Insurance
• Legal services
• Real estate
• Construction
• Automotive
• Logistics
• Telecom
• Travel

Intent classification helps teams organise incoming enquiries and identify the type of follow-up that may be required.

Contact Form Analytics & Reporting

ContactIn provides visibility into website enquiry activity rather than treating each form submission as an isolated email.

Analytics and reporting can help you monitor:

• Form submissions
• Submission trends
• Lead and enquiry activity
• Response performance
• Delivery status

This helps businesses understand how website enquiries are being received and handled.

SMTP & Reliable Contact Form Delivery

A lead capture workflow depends on reliable submission processing and email notification.

ContactIn includes queue-based processing designed to improve reliability when handling website enquiries.

Reliability features include:

• Submission queue
• Automatic retries
• Duplicate processing protection
• Dead-letter queue support
• Stuck-item recovery
• Operational logs
• Email delivery visibility

ContactIn also provides SMTP configuration and email delivery tools, including:

• SMTP configuration
• HTML email templates
• TLS/SSL support
• Email delivery logs
• SPF, DKIM and DMARC checks
• Retry handling

You can configure ContactIn to use a supported SMTP service or mail server.

WordPress Contact Form Spam Protection

ContactIn provides multiple layers of protection against unwanted contact form submissions.

Spam protection includes:

• Google reCAPTCHA v3
• Honeypot protection
• Rate limiting
• Baseline throttling

Protection can be configured according to the requirements of the website.

Who Is ContactIn For?

ContactIn is designed for organisations that receive enquiries, leads or support requests through WordPress.

It can be useful for:

• SaaS and software businesses
• Consultants
• Professional services
• Digital agencies
• E-commerce businesses
• Healthcare organisations
• Education providers
• Hospitality businesses
• Financial services
• Insurance businesses
• Legal services
• Real estate businesses
• Construction and home services
• Automotive businesses
• Logistics businesses
• Telecom providers
• Travel businesses

ContactIn is particularly useful when you want to combine a WordPress contact form, lead capture, database storage, contact management and CRM integration within one workflow.

ContactIn Free

ContactIn includes a broad set of contact form, lead capture and contact management capabilities.

Features include:

• Contact form builder
• Multiple form profiles
• Gutenberg block
• Elementor widget
• Shortcode
• Contact form database storage
• Unified inbox
• Contact management
• Keyword-based intent classification
• Industry profiles
• Analytics dashboard
• Spam protection
• SMTP tools
• Queue reliability
• Consent capture
• Automatic contact capture
• CSV and JSON export

Additional capabilities and integrations may be available through ContactIn Pro.

Learn more about ContactIn:

https://contactinbox.app/

Source Code and Build Assets

Public source snapshots and release packages for this plugin are available at:

• https://github.com/bizjaved/contactin-release
• https://github.com/bizjaved/contactin-release/releases

This plugin includes human-readable source for distributed minified assets in assets/src/js/ and assets/src/css/.

External Services

ContactIn only connects to external services when those services are configured or enabled by the site administrator.

Salesforce CRM

Salesforce CRM is used for optional CRM synchronisation.

When Salesforce integration is configured, data sent to Salesforce may include mapped contact form fields, information required for synchronisation and optional attachment content when attachment synchronisation is enabled.

Salesforce integration is inactive unless configured and enabled by the site administrator.

Salesforce Privacy Statement:
https://www.salesforce.com/company/privacy/

Salesforce Agreements:
https://www.salesforce.com/company/legal/agreements/

Google reCAPTCHA

Google reCAPTCHA may be used for optional contact form spam protection.

reCAPTCHA is only active when configured and enabled in ContactIn settings.

Google Privacy Policy:
https://policies.google.com/privacy

Google Terms:
https://policies.google.com/terms

SMTP Provider

ContactIn can send notification emails through an SMTP service configured by the site administrator.

Information required to deliver an email may be transmitted to the SMTP provider selected and configured by the website administrator.

The privacy policy and terms applicable to SMTP processing depend on the SMTP provider selected by the administrator.

Privacy

ContactIn may process information submitted through website forms, including:

• Form field data
• Submission timestamps
• Routing and processing metadata
• IP address and user agent information used for security and anti-spam functions

Form submission information is stored in the website’s WordPress database.

Information is only sent to optional external services when those services are configured or enabled by the website administrator.

Website administrators are responsible for configuring ContactIn and their website in accordance with applicable privacy and data protection requirements.

Documentation & Guides

ContactIn

https://contactinbox.app/

WordPress CRM Integration

https://contactinbox.app/wordpress-crm-integration/

WordPress Salesforce Integration

https://contactinbox.app/wordpress-salesforce-integration/