Conecta-Reclamos

Conecta-Reclamos is a complaints book (Libro de Reclamaciones) service for businesses in Peru. This plugin shows your book inside your own WordPress site, so your customers can file a complaint without leaving it. Every complaint goes straight to your Conecta-Reclamos panel.

• Connects to your account with an integration token.
• Shows your legal name, tax ID (RUC) and website at the top of the book.
• Same sections and fields as the book hosted by Conecta-Reclamos.
• Flat, minimal two-colour design. You choose both colours.
• Uses your site’s typography. It can also take the colours, fields and buttons of your theme.
• The form is shown to your customers in Spanish.

You need a Conecta-Reclamos account with an active plan that includes API integrations.

External services

This plugin is an interface to the Conecta-Reclamos service, provided by Iteraciona EIRL. It cannot work without it. It connects to the Conecta-Reclamos API (https://api.conecta-reclamos.com) in two cases:

1. To load your company data. When you save the plugin settings, when you press “Actualizar ahora”, and at most once per hour while the book is being displayed, your WordPress server sends your integration token to the service. The service answers with your company’s legal name, tax ID (RUC), website, the address of your public book and the list of your active branches. No visitor data is sent in this request.
2. To file a complaint. When a visitor submits the book, their browser sends the form directly to the service: names, identity document number, email, phone number, address, the branch, product or service, amount, receipt and the text of the complaint. As with any web request, the service also receives the visitor’s IP address. Nothing is sent before the visitor presses the submit button.

The plugin does not load any external script, font or tracker.

• Service: Conecta-Reclamos
• Terms and conditions
• Privacy policy