CommerceBird – AI Support & Sales Agents, Helpdesk and B2B for WooCommerce

AI agents that support your shoppers and sell for you

Start the 30-day trial on commercebird.com.

CommerceBird puts two AI agents on your WooCommerce store. A support agent answers questions, looks up orders and hands hard cases to your team as tickets. A sales agent helps shoppers choose, fills their cart and takes B2B quote requests.

Shoppers talk to them in a modern chat widget on your store. You create, train and manage each agent in the CommerceBird app, and this plugin connects them to your store: it shows the right widget on the right page, adds products to the cart, and keeps your tickets in your own WordPress.

One agent for support, one for sales

Each store can have a support agent and a sales agent. Each one has its own:

• name, logo, brand colour and greeting
• suggested questions and chat placeholder
• instructions, so you set its tone and rules
• actions: what it is allowed to do
• knowledge: which of your Q&A entries and store pages it may use
• chat widget, with its own Live switch

You choose where each widget appears: on every page, on shop and product pages, or on My Account and the help pages you pick. When both agents could appear, the sales agent shows on shop pages and the support agent everywhere else. Neither appears on cart or checkout.

Support agent

• Answers product questions with live prices and stock from your store
• Looks up order status safely: only with the order’s billing email, or automatically for signed-in customers
• Answers policy questions from your own Q&A and store pages (returns, shipping, warranty and more)
• Accepts photos from shoppers, for example of a damaged product (up to 3 per message)
• Creates a ticket for your team when it can’t help, or when the shopper asks for a person

Sales agent

• Recommends products and compares them side by side
• Shows product cards with an “Add to cart” button
• Sends ready-made cart and checkout links, so shoppers go straight to paying
• Captures leads (name, email, company and what they’re looking for) and emails them to your sales team
• Takes B2B quote requests: it creates an order with the status “On quote” for you to review and send. The agent never sets prices or discounts.

A helpdesk that lives in your store

Tickets, replies and photos are stored in your own WordPress, so you keep them even if you stop using CommerceBird.

• Answer tickets in the CommerceBird Helpdesk, with the chat transcript, the shopper’s photos, internal notes, status, priority and assignee
• Or answer them in WP admin under CommerceBird › Tickets
• Your store sends every ticket email itself, in your WooCommerce email template and in the shopper’s language
• Customers reply on a private ticket page on your store; signed-in customers also find their tickets under My Account › Support tickets
• Photos are kept private, hidden from the Media Library, and deleted for good when the ticket is solved
• Leads and quote requests from the sales agent are listed under Helpdesk › Leads

Test first, then go live

Try each agent in the Playground before you switch it on. Playground leads are marked “Test”, and quotes there are only previews, so nothing reaches your orders.

Speaks your shoppers’ language

The chat widget comes in English, German, Spanish, French, Dutch and Portuguese and follows your store’s language. The agents answer in the language the shopper writes in.

Costs under control

Agents use your CommerceBird AI credits. Set a daily limit per agent, and built-in rate limits and bot protection keep abuse from eating your credits.

Run your whole WooCommerce business from one place

The agents are part of the CommerceBird platform, which also gives you:

• Multi-store dashboard — manage all your WooCommerce stores from one fast interface
• AI assistant for merchants — create orders, update products and get store analytics and recommendations by chatting, through native WooCommerce MCP
• Frontend AI blocks — Product Review Summary, Dynamic FAQ and Q&A blocks that help shoppers decide faster on the product page
• Certified 2-way integrations — Zoho Inventory, Zoho CRM and Exact Online, kept in sync in real time
• Quotes — create, send and convert quotes from your dashboard, including the ones your sales agent creates
• Purchase orders — create and automate POs from low stock, out of stock or straight from an order; ideal for dropshipping
• Advanced product import — import tens of thousands of products in the background from any CSV format
• Support for popular plugins — WPML, WC Subscriptions, Product Bundles, ACF, PDF Invoices, Sequential Order Numbers and more

B2B features, no other plugin needed

• Works with any WooCommerce site, new or established, B2B or hybrid B2C/B2B
• One product, different prices, discounts and tiered pricing
• Works with all WooCommerce payment and shipping methods
• Access control: set visibility by group, hide prices, categories, brands or the whole website
• Custom fields in the registration form, billing address and checkout
• Extended and dedicated registration forms, with registration approval
• Request a quote, invoice payment and purchase order payment
• Wholesale quick order form and live search
• Different shipping methods, payment methods and minimum order amounts per group
• HPOS compatible
• No coding required

Terms: TOS
Privacy Policy: Privacy Policy

⏩ Use of 3rd Party Services

To provide its features, CommerceBird uses the following services when the feature is enabled:

• CommerceBird (commercebird.com) for the AI agents: when an agent is live, its chat widget is loaded from commercebird.com, and shopper messages are sent to CommerceBird, which stores the conversations, leads and the knowledge you add. Photos are uploaded straight to your store. – TOS and Privacy Policy
• AI model providers, through the Vercel AI Gateway, to generate the agents’ answers and search your knowledge – TOS and Privacy Policy
• Zoho CRM and Inventory API to synchronize Orders, Products and Customers – TOS and Privacy Policy
• Exact Online API to synchronize Orders, Products and Customers – TOS and Privacy Policy