Churn Solution – Cancellation Flows, Save Offers and Failed Payment Recovery for WooCommerce and Paid Memberships Pro

Subscription stores lose revenue two ways: customers who choose to cancel, and failed renewal payments that quietly end a subscription nobody meant to end. Churn Solution works on both. This free plugin connects your WooCommerce or Paid Memberships Pro store to Churn Solution, shows a personalized cancellation flow to any customer who tries to cancel so you can offer a pause, a plan switch or a discount at the moment they are leaving, and lets Churn Solution retry a failed WooCommerce renewal payment against the customer’s saved card without the customer having to do anything.

What the free plugin does

• Shows personalized cancellation flows in your own store when a customer clicks cancel, no code required
• Captures the cancellation reason, written feedback and a session recording of the flow
• Keeps subscriptions and orders in sync with Churn Solution, and re-enables its own webhooks if WooCommerce switches them off after failed deliveries
• Carries out a retry on a failed WooCommerce Subscriptions renewal order when Churn Solution asks for one, charging the saved card off-session, and stands down while WooCommerce has a retry of its own pending so the card is never charged twice
• Core churn metrics in the Churn Solution dashboard

What needs a paid Churn Solution plan

• Smart Retries: the schedule that decides when a failed renewal is retried, and on which card
• Dunning email and SMS to customers whose card expired or was declined
• Audience segmentation, so different customers see different flows
• Save offers such as discounts, pauses and extended trials
• Detailed analytics and A/B experimentation on flows

Churn Solution’s paid plans run either as a fixed monthly subscription or as pay-as-we-save, a share of the revenue the flows and retries actually recover. See pricing for current plans.

Download Churn Solution Plugin & Reduce Churn Rates Now!
Get support & info at Churn Solution Site, or book a demo with our experts: Book a demo.

We’re expanding our functionality by actively integrating with more plugins! Have a favorite plugin you’d love to see us connect with? Let us know!