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BloomDesk Chatbot

v0.2.1 · by kwiatekelk

AI chatbot for WordPress with one-click human takeover. Manage visitor conversations from the BloomDesk dashboard.

View on WordPress.org

About this plugin

BloomDesk Chatbot connects your WordPress site to the BloomDesk customer support platform. Let AI answer visitors and take over any conversation when you want to reply personally, without losing its history.

AI features require a plan that includes them, and AI usage is billed separately. Human-only live chat is also available, including on the Free plan.

Availability: BloomDesk is currently a B2B service for businesses in Poland. Creating an account requires company details and acceptance of the terms of use.

Features

  • AI handles visitor conversations automatically, with one-click human takeover whenever needed
  • Manage conversations and reply as a human operator from the BloomDesk dashboard
  • Automatic footer placement or the [bloomdesk_chatbot] shortcode
  • Light, dark, and automatic themes, custom colors, and live appearance preview
  • Polish and English widget interface
  • Built-in rate limits and optional Google reCAPTCHA protection
  • Webhook credentials stay on the WordPress server and are not exposed to the visitor’s browser
  • Chat transcripts are not stored in the WordPress database
  • Optional “Powered by BloomDesk” link, disabled by default

Who it’s for

BloomDesk is designed for small and medium-sized service businesses that want to respond to website visitors faster, improve customer contact, and generate more leads.

It is a good fit for agencies, consultants, local service companies, and other service businesses where conversations with potential customers are an important part of the sales process.

BloomDesk is not currently designed for online stores that require direct access to product catalogs, stock levels, prices, or other e-commerce data.

How it works

Visitors send messages through the widget on your website. BloomDesk stores the conversation history and delivers replies to the same widget. When enabled, the AI assistant answers automatically; a human operator can take over and continue the conversation from the BloomDesk dashboard. You manage conversations in BloomDesk.

Get started

Create a BloomDesk account and connect your WordPress site to a team. The Installation section explains how to configure the webhook URL, add your site’s Origin, and display the widget.

View plans and pricing

External services

This plugin depends on the external BloomDesk service to provide chat functionality. External requests begin after an administrator configures a BloomDesk webhook URL and visitors use the chat.

BloomDesk (required for chat)

The BloomDesk terms of use and privacy policy are currently available in Polish.

The plugin connects to BloomDesk when:

  • a visitor sends a message
  • the widget checks for new messages
  • a visitor confirms or declines a chat action proposed by the service

Visitor message text and page context are sent to BloomDesk so that the chat can operate.

Data sent to BloomDesk may include:

  • message text (chatInput) and the session ID
  • page URL, page title, and user agent inside metadata
  • source marker (widget) and supported client capabilities (actions, room_switch)
  • the site’s Origin header, added by the plugin on the server
  • when checking for messages: externalSessionId, afterId, and polling information
  • when confirming or declining a proposal: externalSessionId
  • when reCAPTCHA is enabled: a short-lived session pass issued by this WordPress site after verification

The BloomDesk webhook token is added to requests on the WordPress server and is not exposed to the visitor’s browser.

The Google reCAPTCHA token itself is not sent to BloomDesk.

The visitor’s IP address is not included in the chat request body sent to BloomDesk. The WordPress site uses the address for local rate limiting and, when reCAPTCHA is enabled, for Google’s verification request.

Data received from BloomDesk includes chat messages from AI or human operators and session metadata required to continue the conversation.

Google reCAPTCHA (optional)

Google reCAPTCHA is used only when an administrator enables it and saves the required configuration.

When reCAPTCHA is enabled, the visitor’s browser loads https://www.google.com/recaptcha/api.js and displays the reCAPTCHA checkbox.

Google may receive the visitor’s IP address and interaction data according to Google’s own privacy policy. After the visitor completes the verification, this site’s server sends the reCAPTCHA token and the visitor’s IP address (REMOTE_ADDR) to https://www.google.com/recaptcha/api/siteverify.

Source code

The JavaScript and CSS included with this plugin are provided in human-readable source form.

The file assets/js/widget.js is both the source and runtime file. It is not compiled, bundled, or minified, and there is no JavaScript build step.

Other scripts in assets/js/ — including backend-connection.js, admin.js, btcb-defaults.js, appearance-preview.js, recaptcha.js, translations.js, and dashboard-hero.js — are also original source files.

Stylesheets in assets/css/ are likewise included as their original source.

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