Bitsa AI Chatbot

Bitsa AI Chatbot is a conversational AI assistant that helps turn website visitors into customers. Bitsa AI learns your business from the content you give it, answers support questions in real time, captures high-intent leads, and guides shoppers toward a purchase around the clock.

Unlike rule-based bots with rigid menus, Bitsa AI understands natural language, context and intent. It answers from your own approved knowledge base (website pages, FAQs, documentation and product catalogues) instead of generic internet content.

Key features

• Fast knowledge base setup: Train your AI in minutes from your website URLs, sitemaps, PDFs, text documents or FAQs inside your Bitsa AI dashboard.
• Lead capture and qualification: Collect visitor names, phone numbers, email addresses and requirements inside the conversation, then hand warm leads to your sales team.
• WooCommerce aware: Helps shoppers discover products, check details and add items to their cart through the official WooCommerce Store API.
• Multilingual, including Hinglish: Understands and replies in 50+ languages, including English, Hindi and Hinglish.
• Lightweight and non-blocking: A single small loader (about 16 KB gzipped) loads asynchronously in the footer, and the chat window itself loads only after the page has finished loading or when a visitor reaches for the chat. It does not block page rendering.
• Brand customisation: Change the theme, launcher icon, welcome greeting and bubble position from your Bitsa AI dashboard without touching code.
• Domain whitelisting: Your chatbot only runs on domains you explicitly authorise, so nobody else can use your AI quota.

Built for e-commerce and service businesses

Whether you run a WooCommerce store, a digital agency, a healthcare practice or a real estate consultancy, Bitsa AI acts as a 24/7 front desk. It handles repetitive customer questions automatically and routes high-value prospects straight into your pipeline.

How it works

This plugin is a lightweight connector between your WordPress site and your Bitsa AI dashboard. AI responses, knowledge base training and lead management run on Bitsa AI’s cloud service.

A Bitsa AI account is required. Every new account includes a 7-day free trial (no credit card required). Paid plans start at ₹299/month. See Bitsa AI Pricing.

For developers

Hide the chatbot on specific pages with the bitsaai_chatbot_load_widget filter:

add_filter( 'bitsaai_chatbot_load_widget', function ( $load ) { return is_checkout() ? false : $load; } );

External services

This plugin connects your website to the Bitsa AI cloud service to provide the chatbot. Nothing is loaded from Bitsa AI until you save a Client ID in the plugin settings, and nothing is loaded while the “Show chatbot” option is switched off.

1. Bitsa AI embed widget (www.bitsaai.com)

   • Purpose: Delivers the chat launcher and chat window to visitors on the front end of your site.
   • When: On every front-end page view once a Client ID is saved and the chatbot is switched on.
   • Script URL: https://www.bitsaai.com/embed-snippet.js
   • Chat window URL: https://www.bitsaai.com/embed/
   • Data sent: Your Client ID, your website’s domain (to check it against your whitelist), and standard request data any web request carries (visitor IP address and browser user agent).

2. Bitsa AI chat API (production-backend-w1e8.onrender.com)

   • Purpose: Loads your chatbot’s branding, answers visitor questions from your knowledge base, and records captured leads in your dashboard.
   • When: When the widget loads and whenever a visitor uses the chat.
   • Data sent: Your Client ID, your website’s domain, the visitor’s chat messages, and any contact details the visitor chooses to share (such as name, email address or phone number), plus the visitor’s IP address and browser user agent.

3. Your own WooCommerce Store API

   • On WooCommerce stores, cart actions a visitor asks for are sent to your own site’s REST API (/wp-json/wc/store/v1/), not to Bitsa AI.

Bitsa AI Privacy Policy and Terms of Service.

The plugin also adds suggested text to your site’s privacy policy guide (Settings → Privacy → Policy Guide).