Asklivio – Livio Chat Assistant

Your practice chat assistant. Simply smart.

Livio helps patients find opening hours, directions and the practice’s existing
contact and appointment-booking options through guided conversations. This
plugin connects the hosted Livio Chat Assistant to your existing WordPress website.

Explore Asklivio |
Open the Livio Portal |
Try the fictional demo practice

Add your public Chat Assistant ID under Settings → Asklivio. Livio is then embedded
on your public website. Manage conversations, appearance and publishing in the
Livio Portal. The settings page uses Asklivio’s logo, Petrol/Mint palette and Outfit
font. All design assets are bundled locally and only loaded on this settings page.

You need an Asklivio account, a published Chat Assistant and an approved website
domain. The plugin uses the existing, centrally hosted Livio Chat Assistant.

Leave the ID empty to turn off embedding. Deactivating the plugin also stops
embedding and keeps your setting. Deleting the plugin removes the saved ID for
the current website. “Embedding enabled” confirms the local connection setting;
it does not verify publishing status or domain approval.

External service

This plugin connects your website to Asklivio.
Only after saving a valid ID will visitors’ browsers load
https://widget.asklivio.de/loader.v1.js. The loader fetches its styles from
widget.asklivio.de and loads the hosted chat interface when opened. The Chat
Assistant uses https://api.asklivio.de/api/v1 for published configuration and
dialogue sessions. These requests include standard connection information, the
public Chat Assistant ID, website origin, language and technical dialogue events.
Only the Chat Assistant manages its technical session tokens.

WordPress stores only the public Chat Assistant ID. The plugin stores no chats or
patient data and sends no data to Asklivio from the WordPress administration area.
Its Portal link opens https://portal.asklivio.de/ in a new tab. No API keys or
Portal credentials are needed in the plugin. The admin font and logo are local.

Privacy information: Asklivio privacy information.

Included font

Outfit is included under the SIL Open Font License 1.1. Its copyright notice and
license are bundled in assets/OFL-Outfit.txt.